Counseling-search information is treated as sensitive

What consumer health data we collect

• Identity and contact information connected with a counseling search, including name, email address, optional phone number, state, and account or request identifiers.
• Selected counseling concerns, search answers, faith or denomination preference, session preference, availability, and other fit information.
• Counselor selections, saved-profile activity, contact requests, response or disposition status, and marketplace feedback.
• Preparation notes, reflections, questions, or handoff material a user separately chooses to create or share.
• Technical, consent, security, and audit information associated with a covered request or privacy choice.

Sources

• The consumer directly
• A parent or legal guardian acting for a minor
• A selected counselor or practice updating the status of a user-initiated request
• Service providers supporting authentication, hosting, email, database, security, and requested functionality

Why we collect and use it

• Provide counselor search, matching, saved-profile, preparation, and contact-request functions selected by the user
• Determine state, scope, concern, faith, format, availability, and practical-fit eligibility
• Send a request or separately shared note to the specific counselor or practice selected by the user
• Operate privacy, security, fraud-prevention, support, consent, and service-reliability functions
• Produce privacy-bounded aggregate operational measurements that do not identify a person's counseling journey
• Comply with applicable law, lawful process, and verified privacy requests

Categories of recipients

• The specific counselor or practice selected by the user
• Cloud hosting, database, authentication, email, security, and operational processors acting under contract or instruction
• Authorized Find Faith Therapy personnel or contractors who need access for privacy, security, support, or marketplace operation
• Government, legal, safety, or transaction recipients only when a lawful disclosure basis applies
• Another recipient only when the consumer directs or specifically authorizes the disclosure

Consent before counselor sharing

Before a counselor contact request is sent, Find Faith Therapy asks for an affirmative consent that identifies the information to be shared, the selected counselor or practice, the contact-and-fit purpose, the counselor's independent role, and how to request withdrawal from future sharing. Separate consent is required before a preparation note or reflection is shared.

Our commitments

• We do not sell consumer health data.
• We do not use it for cross-context behavioral or targeted advertising.
• We do not use geofencing around counseling, health care, worship, or school locations to identify or target people seeking services.
• We do not disclose private search or contact information to churches, schools, ministries, employers, or referral organizations by default.
• We require a separate legal and technical review before a regulated clinical, school-record, employer-monitoring, or identifiable-reporting workflow.

Your rights

Subject to identity verification and applicable exceptions, you may request confirmation, access, correction, deletion, withdrawal from future collection or sharing, or information about recipients. You may appeal a denied request by replying to the decision or emailing the privacy address with the word "Appeal" and the request identifier. You do not need to create a new account solely to submit a request, and Find Faith Therapy will not discriminate against you for exercising a right.

Withdrawal cannot recall information already delivered at your direction. An independent counselor may have a separate legal or professional duty to retain information already received.

How to contact us

Submit the Privacy Request form or email privacy@findfaiththerapy.com. Requests are verified and handled within the period required by applicable law.