How Find Faith Therapy handles information

1. Scope And Who We Are

This Privacy Policy explains how Find Faith Therapy LLC collects, uses, shares, retains, and protects information through its marketplace for reviewed biblical counselors and licensed Christian therapists, counselor and organization accounts, contact-request tools, preparation features, business outreach, and related websites and services.

Find Faith Therapy LLC is the legal operator responsible for the marketplace information described here. Independent counselors, practices, churches, schools, ministries, employers, payment processors, and linked services may have their own privacy obligations and notices.

2. Information We Collect

• Identity and contact information, such as name, email address, optional phone number, state, account identifier, and support communications.
• Business-prospect and outreach information, such as a professional name, role or title, practice or organization, verified work email or business telephone number, public professional profile or website URL, business location, publicly stated qualifications, source provenance, campaign assignment, delivery status, replies, preferences, and opt-out or suppression records.
• For counselor identity verification, Find Faith Therapy stores the counselor-confirmed legal name privately with its version and confirmation time, plus an opaque verification reference, allowlisted status and reason values, consent evidence, timestamps, and a name-match outcome. The public profile name is not treated as identity proof.
• When a counselor chooses the hosted Stripe Identity flow, Stripe handles identity-document and selfie capture on its own site. Find Faith Therapy's application is designed not to receive or store raw government-ID images or numbers, date of birth, address, selfie, hosted verification URL, client secret, or Stripe verified-name output.
• Counseling-search and consumer health information you choose to provide, such as selected concerns, faith or denomination preference, session preference, availability, guided-search responses, preparation notes, reflections, questions, and fit feedback.
• Counselor and practice information, such as professional role, certification, ministry authorization, license information where applicable, education, training, experience, states served, availability, fees, insurance information, profile content, application evidence, and review history. New uploaded qualification evidence is limited to JPEG or PNG images that are re-encoded, or PDFs that are flattened into new raster-only PDFs, and is stored in private object storage.
• Organization and group-practice information, including contacts, referral-page settings, counselor rosters, approved public website content, branding, launch materials, qualification information, and aggregate program activity.
• Subscription and transaction information, such as selected plan, price, consent version, checkout session, Stripe customer and subscription identifiers, invoice status, payment status, renewal date, cancellation status, disputes, and billing-support records. Find Faith Therapy does not store full payment-card numbers.
• Technical and usage information, such as browser or device information, IP-derived security hashes, session identifiers, authentication events, page and action events, referral or campaign codes, cookies, local or session storage, rate-limit records, and security logs.
• Consent, privacy-request, safety, audit, and administrative records needed to document choices, protect the service, investigate misuse, and comply with legal obligations.
• Secure Handoff coordination records contain only a predefined action code, the introduction and actor identifiers, a request identifier, an environment marker, and timestamps. Secure Handoff does not accept or store a free-form message, subject, attachment, counseling note, diagnosis, or crisis narrative.

3. Sources Of Information

• Directly from you when you browse, save a counselor, create an account, complete a search, request counselor contact, use a preparation tool, submit an application, purchase a plan, or contact support.
• From a counselor, practice, or organization when it maintains a profile, updates a request status, reports a marketplace action, manages a roster, or submits authorized organization information.
• From service providers that support authentication, hosting, database operations, email delivery, payment processing, security, and system monitoring.
• From public sources only for authorized counselor credential review, public profile verification, organization website imports, or fraud and safety review. Public information is not automatically approved for publication.
• For business outreach, from public professional or organizational websites, public business directories, referrals, and reviewed business-data providers. Find Faith Therapy does not authorize guessed addresses, personal consumer mailboxes, consumer counseling-search information, or sensitive health information for cold-outreach lists.

4. How We Use Information

• Operate search, matching, saved-profile, counselor contact, counselor inbox, preparation, reflection, organization-referral, and support features.
• Show approved counselor profiles and determine state, scope, availability, concern, faith, format, and practical-fit eligibility.
• Send information to a selected counselor only when a user affirmatively requests that contact or separately chooses to share a preparation note or reflection.
• Review counselor applications, credentials, authorization, profile claims, marketplace eligibility, availability, and compliance with platform rules.
• Create and manage counselor and organization subscriptions, invoices, cancellations, entitlements, and billing support.
• Send transactional email related to authentication, requested contact, application review, billing, privacy requests, security, and service operation.
• Evaluate potential business fit and send or manage business-to-business outreach to prospective counselors, practices, churches, ministries, and nonprofits; respond to replies; prevent duplicate or unwanted contact; maintain suppression records; and measure campaign operations.
• Prevent fraud, abuse, unauthorized access, duplicate requests, unsafe use, and security incidents; enforce Terms and protect users and the service.
• Measure privacy-bounded aggregate usage and improve navigation, supply, matching, profile clarity, and operational reliability without treating aggregate events as counseling outcomes.
• Comply with applicable law, lawful process, recordkeeping duties, and verified privacy requests.

5. Consumer Health Data Privacy Notice

Information about a person's counseling concerns, efforts to find counseling, preferences, preparation notes, reflections, and contact with a counselor may qualify as consumer health data under some state laws even when HIPAA does not apply. Find Faith Therapy treats this information as sensitive.

• Find Faith Therapy does not sell consumer health data.
• Find Faith Therapy does not use counseling concerns, search answers, preparation notes, reflections, or counselor selections for cross-context behavioral advertising or targeted advertising.
• Find Faith Therapy collects and uses consumer health data to provide the search, matching, preparation, privacy, safety, and contact functions the user requests and for closely related service operation and security.
• Before a counselor contact request is sent, the form identifies the categories being shared, the selected counselor or practice receiving them, the contact-and-fit purpose, and the user's right to request withdrawal from future sharing.
• Find Faith Therapy does not disclose private search answers, contact requests, counselor choices, preparation notes, reflections, or counselor communications to a church, school, ministry, employer, or referral organization by default.
• Find Faith Therapy does not use geofencing around counseling, health care, worship, school, or similar locations to identify or target people seeking services.
• A user may request access, correction, deletion, withdrawal from future collection or sharing, or a list of third parties with whom covered information was shared, subject to verification and applicable exceptions.
• Withdrawal cannot recall information already delivered at the user's direction. A counselor may have independent legal or professional reasons to retain information already received.

6. When We Share Information

• With the specific counselor or practice a user selects when the user affirmatively submits a contact request, preparation note, reflection, or other sharing action.
• With cloud hosting, database, authentication, email, payment, security, and operational vendors that process information under contracts or instructions supporting the service.
• Business-prospect information may be processed by Instantly, the selected cold business-to-business outreach provider, and by mailbox, security, and compliance providers acting under Find Faith Therapy's instructions. Counselee information, counseling-search answers, referral details, preparation notes, reflections, religious-belief inferences, and consumer health data are not authorized for Instantly or any cold-outreach system.
• With Stripe for counselor and organization checkout, subscription, invoice, payment, cancellation, and dispute handling, and—only after a counselor's affirmative consent—for the hosted counselor identity-verification flow.
• With authorized Find Faith Therapy personnel or contractors who need access for counselor review, support, privacy, security, billing, or marketplace operations.
• With a successor in a merger, financing, reorganization, sale, or transfer, subject to applicable notice and privacy obligations.
• When required by law, legal process, or a valid government request, or when reasonably necessary to investigate fraud, protect rights and safety, respond to a security incident, or enforce agreements.
• With another recipient only when the person directs or authorizes the disclosure.

7. Artificial Intelligence Features

• Guided preparation and reflection features may use Google Cloud Vertex AI for bounded, structured output after local safety checks. They are not counseling, diagnosis, medical advice, spiritual authority, or crisis care.
• Organization page drafting may send bounded text from authorized public website pages to Google Cloud Vertex AI. Organization users must not submit private member, student, employee, counseling, crisis, pastoral-care, or protected health information for that purpose.
• Find Faith Therapy does not authorize model providers to use private user content for unrelated advertising or independent marketing.
• Automated output does not approve a counselor, publish an organization page, make a clinical decision, or contact a person. Human review and applicable launch gates remain required.

8. Cookies, Local Storage, And Analytics

• The service uses cookies or similar storage for authentication, security, private access links, request continuity, and service preferences.
• Saved counselor profiles stored in the browser use counselor profile identifiers. Guided-search answers, contact details, counseling concerns, and preparation text are not intentionally stored in browser local storage.
• First-party page and action measurements may use a random browser-session token that is hashed before storage to understand whether pages and workflows function. General page analytics do not use a stable IP-derived visitor identifier. These measurements are not intended to identify an individual counseling journey or prove a counseling outcome.
• Find Faith Therapy does not currently authorize advertising pixels to receive counseling concerns, search answers, counselor selections, contact requests, preparation notes, or reflections. This Policy will be updated before any materially different tracking practice is introduced.
• Find Faith Therapy does not currently respond differently to browser Do Not Track signals because there is no common industry standard for those signals. Where a legally recognized opt-out preference signal applies to a covered practice, Find Faith Therapy will honor it as required. Third parties are not authorized to collect counseling-search activity across unaffiliated sites for targeted advertising.
• Browser controls may limit cookies or storage, but disabling essential storage may prevent authentication, saved-profile, privacy, or secure-link features from functioning.

9. Retention And Deletion

Find Faith Therapy retains information only for as long as reasonably necessary for the purpose collected, the user's requested service, security, consent evidence, billing, dispute handling, legal obligations, or a verified privacy request.

• Current operating targets generally anonymize abandoned unmatched search records and raw preparation input after approximately 90 days, and closed counselor-request notes after approximately 365 days, subject to scheduled processing, legal holds, security needs, and the status of the request.
• Rate-limit records are short-lived and are generally deleted after they are no longer needed for abuse prevention.
• Subscription, invoice, consent, audit, dispute, and tax-related records may be retained for up to seven years or longer if legally required.
• Business-prospect records are retained only while reasonably useful for the documented outreach purpose, compliance, or dispute handling. A minimum email address or one-way identifier and suppression record may be retained longer to ensure that an opt-out, complaint, hard bounce, or do-not-contact request remains effective across campaigns and vendors.
• Active accounts, open counselor requests, current profiles, organization pages, and unresolved support, privacy, security, or billing matters may be retained while needed to provide or protect the service.
• For information that is not subject to a consumer-health-data deletion right, deletion may use anonymization where complete deletion would undermine consent evidence, security, billing, fraud prevention, another person's rights, or a legal obligation. Consumer health data is not retained under this general carveout when applicable law requires deletion. Any deidentified consumer health data retained under a statutory exclusion must meet the governing deidentification standard and must not be reidentified.
• A counselor identity-deletion request can remain pending while Stripe completes verification-session redaction. Stripe indicates that redaction processing may take up to four days; Find Faith Therapy retains the minimum opaque local reconciliation reference until the signed redaction event is confirmed, then removes the local identity subject and session records.
• New qualification-evidence uploads are private, restricted to authorized reviewers, and access is audited. JPEG and PNG images are re-encoded, PDFs are flattened into new raster-only documents, and unsupported file types are rejected; counselors may instead use an authoritative public evidence URL or request a supported alternative. Restricted legacy inline evidence remains reviewer-only and does not qualify a new submission for review.
• Backups and archives may retain information only for the period permitted by the law governing the deletion request. The separate Consumer Health Data Privacy Policy states the Washington network-wide and six-month backup rule; the Nevada Notice states the Nevada network-wide, downstream 30-day, and two-year backup rules.

10. Your Privacy Choices And Rights

Submit a request through the Privacy Request page or email the privacy address below. Find Faith Therapy verifies requests before acting and may request information reasonably necessary to confirm identity, authority, scope, or the applicable record. Requests will be handled within the period required by applicable law.

• Request access to or an export of information associated with you.
• Request correction of inaccurate information.
• Request deletion or anonymization review.
• Withdraw consent from future collection or sharing when applicable.
• Opt out of commercial email or nonessential outreach.
• Stop all Find Faith Therapy marketing email by using the unsubscribe mechanism in a message, replying "unsubscribe," or submitting a privacy request. An opt-out does not stop account, security, billing, privacy, or other transactional messages that remain necessary for a requested service.
• Request information about categories of data collected, purposes, recipient categories, and, when applicable, specific third parties receiving consumer health data.
• Appeal a denied privacy request by replying to the decision or contacting the privacy email with the word "Appeal" and the request identifier.
• Exercise rights without discriminatory treatment. Find Faith Therapy will not require a new account solely to submit a privacy request.

11. Security And Incident Response

• Find Faith Therapy uses administrative, technical, and physical safeguards designed to protect information, including access controls, hashed or bounded security identifiers, encrypted transport, rate limits, audit records, restricted administrative permissions, and production secret management.
• No method of storage or transmission is completely secure. Users should avoid submitting information not required for the chosen feature and should protect account credentials and private links.
• Report suspected unauthorized access or misuse to support@findfaiththerapy.com.
• Find Faith Therapy treats unauthorized acquisition or disclosure of covered consumer health information as a potential incident under the FTC Health Breach Notification Rule. If a breach or unauthorized disclosure triggers notice duties, Find Faith Therapy will provide notice to affected people, the FTC, media, state regulators, or others within the deadlines and at the thresholds required by applicable law.

12. HIPAA And Independent Counselors

Find Faith Therapy is not automatically a HIPAA covered entity merely because the service relates to counseling. An independent counselor or practice may be subject to HIPAA or other professional privacy rules.

The standard marketplace workflow is not intended to make Find Faith Therapy a counselor's clinical system of record, treatment portal, or business associate. A counselor or organization must not use the service as a HIPAA-regulated workflow unless Find Faith Therapy has reviewed the workflow and both parties have signed any required Business Associate Agreement.

Secure Handoff is a limited coordination feature, not chat, clinical messaging, intake, or a treatment record. Private clinical communication should continue in the independent counselor's appropriately secured practice system.

Regardless of HIPAA status, Find Faith Therapy applies this Policy, applicable consumer-protection law, consumer-health-data law, breach-notification law, and contractual safeguards to information it handles.

13. Children's And Education Privacy

• The active marketplace, account, and intro-request service is for adults age 18 or older requesting contact for themselves. Minors may not directly submit personal information.
• A parent or legal guardian may not use the active intro-request flow as a workaround to submit a minor's information. Minor and K-12 traffic remains disabled unless a separately reviewed legal, privacy, consent, and safety workflow is expressly activated.
• If Find Faith Therapy learns that a child under 13 directly submitted personal information without verified parental authorization, it will review and delete or restrict that information as required by applicable law.
• Schools may share a generic adult-use resource with adults, but education organizations do not receive private user activity by default and must not use Find Faith Therapy as a student-record, survey, surveillance, discipline, disability, crisis, or counseling-documentation system.

14. United States Operations

Find Faith Therapy is operated for United States users and providers. Information may be processed in the United States and in locations where contracted service providers operate, subject to their contractual and legal safeguards. Users outside the United States should not submit information unless the service expressly supports their location.

15. Changes To This Policy

Find Faith Therapy may update this Policy to reflect product, legal, security, or operational changes. The updated Policy will show its effective date. Material changes will receive additional notice or renewed consent when required by law.