Before you start
Sign in to your counselor account. Your FFT software subscription is separate from payments clients make to you for counseling.
Follow these steps
1. Open FFT billing
Choose FFT billing in the counselor workspace. Read your current plan, payment status, billing period, and renewal information.
Open FFT billing2. Manage payment details or invoices
Select Manage billing when available. In the Stripe billing portal, use the offered options to update your payment method or open your invoices and receipts.
3. Review a plan change before confirming
Use an upgrade option shown on FFT billing. Review the exact charge, any unused-plan credit, service dates, and renewal terms in Stripe before accepting.
4. Review cancellation or renewal settings
Use the cancellation or renewal controls offered for your subscription. Read the effective date before confirming, then return to FFT billing to check the updated status.
What happens next
Your billing page and Stripe confirmation show the current plan and service dates. Cancellation does not automatically delete your account or private records.
If you get stuck
- My payment or upgrade is still being confirmed.
- Refresh shortly and check the Stripe invoice in Manage billing. Avoid starting another checkout while the existing payment is being confirmed. Contact billing support if it does not clear.
- I have special organization or prepaid terms.
- Read the term and renewal settings shown on your billing page. Use billing support for exceptions rather than creating a second subscription.
Still need help? Contact support. Tell us which page you used and what happened. Leave out passwords, payment-card details, and private client information.